Return Policy & Special Order Cancellation Policy
Boost Factory will accept returns within 30 days of the package being delivered to you. All Special Order items are Final Sale and cannot be cancelled once the order is placed.
Any orders cancelled before they are fulfilled will incur a 5% transaction fee to cover the costs of processing the original transaction from your card provider or PayPal. Orders paid via interac EMT or in person debit are exempt from this fee.
Any Orders Incorrectly ordered or changed During the order processing period or after fulfillment will incur a 5% transaction fee to cover the costs of processing the original transaction from your card provider or PayPal. Orders paid via interac EMT or in person debit are exempt from this fee.
There are other criteria that are to be noted below
1. The item was purchased brand new, at retail price (no discounts applied). For example any item purchased on a Black Friday sale cannot be returned.
2. The product was not opened, and has all original packaging, labels, seals.
3. The product is not an electronic device. We are unable to accept returns on electronics for any reason.
4. The customer is responsible for shipping the part including any customs and brokerage fees that may apply, as well as a 35% re-stocking fee.
5. The item is not a special order item (Special Orders: Parts that Boost Factory does not normally stock, nor sell, and was brought in for you specifically) Once a Special Order has been placed it cannot be cancelled or modified for any reason.
6. The refund will only be sent once the product has arrived at our facility and determined to be in appropriate condition for re-stock.
7. Boost Factory does provide assistance in purchasing parts as well as technical advice, however it is ultimately the customers' responsibility to ensure the parts are appropriate for the use intended.
8. Boost Factory is not responsible for longer than anticipated lead times on Special Order or out of stock items. At the time of purchase we will quote the current lead time provided by the vendor or manufacturer. This is subject to change without notice.